Now, we are STILL waiting for the spare key that was promised when we purchased the car. Round Rock Honda provided terrible customer service. Round Rock Honda failed to check the TSB's. After submitting a complaint to corporate and calling Round Rock Honda with the TSB number, they finally agreed to refund us the full amount we paid for the repair of the clutch. There was a Technical Service Bulletin issued for subpar materials used on the clutch for the 2021 Civic which has led to premature failure. I posted my experience online and someone led me to that lists the Technical Service Bulletins issued for all cars. That information was emailed to him that same day and we are STILL waiting for him to reach out!! After fighting with Round Rock Honda back and forth, we ended up paying over $2500 out of pocket to fix the clutch. UPDATE: - Jason Jackson, the GM reached out on another review posting asking for my contact information on March 21, 2023. Ä«UYER BEWARE!! I highly suggest that you avoid Round Rock Honda if you are in the market for a new or used car!! They are totally unethical and will sell you a piece of crap! We bought a used 2021 Honda Civic still under warranty (only 10,000 miles) and got 400 miles into it and the clutch blew!! Round Rock Honda says sorry clutch isn't covered under warranty because it's normal wear and tear!! It will cost $2500 to have it fixed! Inevitably we paid out of pocket over $2500 to repair the clutch. KEY FEATURES AND OPTIONS Comes equipped with: Black, Leather Seat Trim, Crystal Black Pearl, Sonic Gray Pearl. Payment estimate based on lease programs in effect through July 5, 2023. Not all lessees may qualify higher lease rates apply for lessees with lower credit ratings. Lessee is responsible for vehicle maintenance, insurance, repairs and charges for excess wear and tear. Except as otherwise expressly provided, excludes sales tax, title, registration and other fees. Total cost to lessee is $27,407 over the lease term. $1,734 total due at lease signing includes down payment, first month payment, and $0 security deposit.
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